If the Person You Call in Jail Doesnt Answer Do You Get to Call Again

Welcome to ConnectNetwork, your i-stop resource for connecting and communicating with your loved ones.

Life can be challenging when a friend or loved one is incarcerated — challenging for the private on the inside and for you on the outside. Merely it'south easier when you face it together.

For years, GTL and ConnectNetwork have provided telephone services to individuals incarcerated at California Department of Corrections and Rehabilitation (CDCR) facilities. In 2021, call rates will be reduced, and kiosks and tablets will be added throughout the state to expand on-demand advice services including video calling and secure messaging. The technology will also provide individuals incarcerated at CDCR admission to a range of media and rehabilitative resources.

These new services will be funded by offenders through their Trust Fund. To ensure your incarcerated loved one has funds for these new services, create a new ConnectNetwork account or sign into your current business relationship today and deposit funds into your incarcerated loved one's Trust Fund.

Send Money

Available Services

AdvancePay Phone Services

• New Call Rates Constructive March 19, 2021
• Effective April 4, 2021, incarcerated individuals at CDCR have 15 minutes of complimentary calling every two weeks. This program replaces the previous two costless calling days a calendar month.
• Calls for youth in the Division of Juvenile Justice remain free of charge.
• Calling Options:
  • Prefunded Collect: GTL'south Prefunded collect pick, AdvancePay®, allows a friend or family member to set up a calling business relationship to his/her specific phone number. This account can exist used to fund every call that is made and accepted by the number associated with the business relationship. Prefunded accounts can be gear up upwards for all types of numbers, including cell phones. Set up your AdvancePay account today.
    Create Account
  • Collect: Calls to sure approved numbers and the call charges will remain the aforementioned as they do today on your monthly phone nib. Nevertheless, note that collect calls cannot be made to jail cell phones, office phones, VOIP provided service phones, or hospital numbers. Collect calls are dependent on your phone provider'south acceptance of collect calls.

  Note: If an account remains inactive for a period of one-hundred and lxxx (180) days from start notification of inactivity, GTL will shut the account.

COMING Soon 2021!

To get started, follow these 3 easy steps:

i

Create an Account

Setting up your ConnectNetwork business relationship is the first step to receiving phone calls.

To start, create your ConnectNetwork account online or with our free mobile apps for Android and iOS. Then add "California Department of Corrections and Rehabilitation" equally your facility and add your preferred phone number to your AdvancePay account.

For more than data, check out the step-by-stride guides on setting up a ConnectNetwork account and adding a new contact.

ii

Make a Deposit

When you lot add funds to an AdvancePay account, you are providing your incarcerated loved i the opportunity to phone call you lot.

Funds can be added online or with the gratis ConnectNetwork mobile app.

iii

Stay Connected

Now you lot're part of the ConnectNetwork customs! Sign in to keep the meaningful connection with your loved one alive.

We're hither to help you during this journeying. Being a part of the ConnectNetwork community keeps both you and your loved 1 continued to helpful resources, latest updates products and features, and piece of cake account management and customer service. We are in this together.

Sign In

Need help?
For Client Service Inquiries, please contact one-866-607-6006.

GTL places a loftier priority on client satisfaction. If a customer feels that their upshot is not resolved according to existing policy and regulations, they tin request a supervisor. Furthermore, GTL maintains an unabridged escalations squad that is solely defended to issues that require, for example, boosted research – ensuring that the escalation is handled as quickly as possible. More than information on how to reach our customer service team can be plant on our Contact U.s.a. page.

Frequently Asked Questions (FAQs)

Do I demand a ConnectNetwork account to send money to my loved one's Trust Fund?

Yeah, a ConnectNetwork business relationship is needed to send money to an offender'south Trust Fund. This tin can be washed online at world wide web.ConnectNetwork.com or on the free ConnectNetwork app for Android and iOS.

How do I pay for ConnectNetwork services?

ConnectNetwork offers many Ways to Pay that are condom, reliable, secure, and convenient. The quickest is online or with their free mobile app for Android and iOS.

How exercise I receive calls from an incarcerated individual?

At that place are several means to receive calls from incarcerated individuals, including AdvancePay and collect. Collect calls are billed to the chosen political party every month through their phone carrier visitor.

If you receive a high number of collect calls, you lot may reach the billing limit allowed by your local phone visitor or GTL. Once you lot reach a maximum phone pecker corporeality, you may be at a risk of existence blocked from receiving futurity collect calls from an incarcerated individual. In such instances, yous can call GTL at 866.607.6006 to sign upwardly for a prepaid calling account (AdvancePay) and begin receiving calls again. In addition, online account registration and deposits are available through ConnectNetwork.com.

You tin sign upwards for a Prepaid calling account today if yous feel any of the following:

• Y'all take a collect call restriction by your local phone provider
• Yous have exceeded the collect telephone call limit
• Yous are unable to receive offender calls on your cell phone, function telephone, hospital phone, or other commercial phone numbers
• Your local phone company does not bill for offer collect calls
• Your telephone number is blocked from receiving offender collect calls
• You lot have a high collect call pecker and want to manage your calling budget

Tin can I receive calls on my cell telephone?

Yes, y'all can receive calls on your jail cell phone both with and without a prepaid calling business relationship.

By creating a Prepaid AdvancePay account and calculation funds to the account, you are giving your incarcerated loved one the opportunity to phone call you.

Fifty-fifty if you lot do non create an business relationship, you can nonetheless receive calls through AdvancePay OneCall.

How do I ready my cell phone to receive phone calls?

For instructions on setting up your cell phone to receive phone calls from an incarcerated private at CDCR, please visit our Help section.

What is AdvancePay OneCall?

AdvancePay OneCall is a pay-per-call option that allows called parties to accept a call without having to set up upwards an AdvancePay prepaid calling account—they tin pay for a single call using a major credit card or debit card.

How tin can I block calls from an incarcerated private?

There are multiple ways to block calls from incarcerated individuals as needed. Whatever incoming phone call can be refused at any time by hanging upwardly. The call volition be asunder and the offender will exist informed their call was non accepted.

Whatsoever incoming call can be blocked permanently from a correctional facility past pressing "7" when prompted.

You can besides call the GTL customer service department at 866-607-6006 and they will be able to help block future calls from a facility.

How can I remove a block from calls from an inmate?

You can remove a block on your phone number past calling the GTL client service department at 866-607-6006.

Delight note at that place are other reasons why your telephone number may be blocked from receiving collect calls from correctional facilities. These include:

• Your local telephone company does not offer billing on collect calls
• You have reached the maximum dollar amount limit allowed for collect calls
• You are trying to receive collect calls on a cell phone or work telephone with which GTL does not have a billing arrangement

You tin sign up for the like shooting fish in a barrel-to-employ and convenient Prepaid calling plan offered by GTL, by either Clicking Hither to sign up online or calling 866-607-6006.

Are all phone calls monitored and recorded?

GTL, in conjunction with the CDCR, monitors and records connected phone calls in most instances.

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Source: https://web.connectnetwork.com/get-started-with-cdcr-inmate-trust-deposits/

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